The Hotel As one of the esteemed brand under the Hyatt Group, Andaz Singapore – A Concept by Hyatt, opened few years ago and is a trendy staycation hotel if you are based in Singapore. The hotel is conveniently located in between the heart of Bugis and the colourful Kampong Glam enclave, as part of the Duo mixed development project.
The check-in counter has shifted from level 25 to level 2, and a point to note is that no complimentary parking is provided if you have a stay at Andaz Singapore.
The word Andaz is actually a Hindi word meaning “personal style”, hence every Andaz property in the world is unique. Andaz Singapore is designed by esteemed interior architect Andre Fu, and much of the property from the original lobby at level 25 to the rooms are decked in warm wooden tones in a clean style.
The Room With 342 rooms divided broadly into Rooms and Suites, the smallest King Room is still a spacious 38 sq m (409 sq ft), though I booked the Andaz Studio Suite King for my stay.
I love the interior design of the Andaz Studio Suite King and at 76 sq m (818 sq ft), it feels good just walking from one end of the suite to the other. Gorgeous wooden tones of the furniture, floor-to-ceiling window panes which showcase the city view, and a king size bed no less.
Upon entering the suite, there is a toilet at the entrance, which I guess is great for emergency use if walking back to your bathroom proper proves to be too much of a walk and hassle. There is a spacious walk-in wardrobe with a full length mirror, and it really helps that you get some natural light within this space as well. There is more than enough space to place two huge luggage bags here.
The bedroom per se is well-equipped with a work desk which overlooks the window, a lazy rocking chair should you decide to catch up on some reading or Instagram browsing,
Another key highlight of this suite for me is the living room space which features a beautiful curve lounge area with two round tables, another TV, the mini-bar and free views of the Singapore Flyer and beyond. Priceless.
It is a complimentary minibar with snacks (excluding spirits) valid once per stay.
The bathroom itself is worth a separate mention and the size alone is impressive. Double sink vanities, bathtub overlooking the city view and the pool view, rain forest shower space which fits four people easily, this is a dream come true. #bathroomgoals
Automated blinds and curtains control the light in the room and bathroom, which is seamless.
For my breakfast, I opted by in-suite dining instead of heading to Alley on 25. Well, I just had to maximise the use of the beautiful living room in the suite. I was given an in-suite order form upon check-in, and simply fill this form and place it outside your suite before 10pm.
The breakfast did arrive per my stipulate time, and the food and drinks are all wrapped in plastic sheets for good hygiene. The final touches is really to lay all the food out for that perfect flatlay shot, accompanied by some amazing morning sun!
Quality wise, the mix of Asian and Continental dishes are passable. There isn’t any dish which is particularly impressive, unlike the Mee Goreng which I still remember from my Raffles Singapore stay.
The Facilities The infinity pool on level 25 is one highlight of the property. Do note that hourly pool slots need to be pre-booked either prior to arrival or upon check-in.
The fitness centre located on level 38 is pretty decent in size. There are a few treadmills, free weights and basic weights machines for the fitness junkies.
There is no club lounge at Andaz Singapore, though the Sunroom on level 25 provides a nice space to enjoy some complimentary coffee and tea for all guests.
The Restaurants Alley on 25 is a multi-cuisine, all-day dining venue. Hotel guests get to enjoy 25% off your bill at the restaurants in the property during your stay. This is also the space where breakfast is served.
The other concept on level 25 is Bar Square, which has a pretty good city view while having cocktails.
Located on level 38 is 665°F, a premium steakhouse specialising in prime cuts and sustainable seafood. Nestled at the rooftop on Level 39, Mr Stork is an alfresco drinking and dining spot that offers 360-degree views of the city. The other two dining concepts are Auntie’s Wok and Steam, which serves up Chinese classics and Singaporean favourites in Zichar-style; as well as Teppan Chef’s Table which is akin to a private chef’s table experience with up-close-and-personal culinary action over a teppanyaki communal table.
Rants Service comes across as cold and lacking personal touch for me overall. For instance, I asked a staff on level 25 if I could pass her my breakfast in suite envelope, which she rejected in a straight face that she is not in charge of it. There are many ways to say no, but it takes good service to say no and provide alternative solutions for guests for a five star property.
Similarly, late check out request was flatly rejected. I can understand that the hotel was running at full capacity, it was just the way the service staff handled the request in a cold tone which irked me.
Overall Experience Nice hardware, poor software. The aesthetics of the suite I stayed in is amazing, but other elements of my stay is mediocre.
Andaz Singapore – A Concept by Hyatt
5 Fraser Street. DUO Tower
For more information, do check out Andaz Singapore website.
Ranted by The Ranter